Questions about FairMeds

FairMeds helps patients access the same specialty and hard-to-find medications they need, at a fair and more affordable price. Our team guides patients through the process, verifies availability, coordinates fulfillment, and provides personalized support every step of the way.

FairMeds is for patients, families, and healthcare professionals looking to access the same prescribed medications at fairer, more affordable prices.

Search for your medication, submit a request, or contact our team to learn how you can access the same treatment at a fairer, more affordable price.

Simply provide a valid prescription for your medication. Our team will take it from there, reviewing your request and guiding you through the process of obtaining the same medication at a fair, more affordable price.

For most prescription medications, yes. A valid prescription may be required before a case can move forward. If you do not have one yet, our team can still help you understand what information may be needed.

No. FairMeds does not prescribe medication or replace your doctor. Patients should always follow medical guidance from a licensed healthcare professional.

Yes. Healthcare professionals may contact us to ask about medication details, documentation, availability review, or patient support coordination.

Yes. A family member can help start the process, but patient information and documentation may be needed before moving forward.

The most useful details are the medication name, active ingredient, strength, presentation, quantity, manufacturer, and prescription information.

Presentation refers to the form of the medication, such as tablets, capsules, vials, syringes, pens, or another format.

That is okay. Our team can help review the medication and identify the active ingredient or comparable product details when available.

Yes. When available, we can show related products or alternatives with the same active ingredient or comparable formula. A licensed healthcare professional should confirm whether any alternative is appropriate for the patient.

Yes. Prices on FairMeds are shown in USD unless stated otherwise.

Not always. Pricing may vary depending on availability, presentation, quantity, treatment duration, and case review.

Yes. When available, patients may choose 1-month, 2-month, or 3-month treatment options. Longer treatment selections may offer better value, depending on availability and case details.

No. Savings are not guaranteed. Our team can help review pricing information and possible options, but final pricing may vary.

Our team can help review availability information when possible. Availability can change, so each case needs to be reviewed before moving forward.

That is one of the reasons patients contact FairMeds. We can review the medication details and help determine what options may be available.

No. Availability depends on the medication, product type, documentation, quantity, and applicable requirements. Some cases may not be appropriate.

Yes. FairMeds focuses on specialty and hard-to-find medications where patients often need more guidance, documentation, and coordination.

Our team reviews the medication information, prescription details, quantity, documentation, and possible fulfillment options. If more information is needed, we will let you know.

Most requests are reviewed within 24–48 hours. Once we receive your prescription and information, our team will review your request and contact you with the next steps.

Yes. A member of our team will contact you to follow up on your request and guide you through the next steps.

To get started, you'll need a valid prescription and a government-issued photo ID. Our team will let you know if any additional information is needed during the review process.

If you have it, uploading the prescription can help. If not, you can still start with the medication name and our team will tell you what may be needed.

Your prescription must be valid and issued by a licensed healthcare provider. It should clearly include the patient's name, the medication name, strength, dosage instructions, the prescribing provider's name and signature (electronic or handwritten, as applicable), and the date it was issued. Depending on the medication and applicable laws, additional information may be required. If you're unsure whether your prescription meets these requirements, our team can review it and let you know.

FairMeds treats patient information with complete confidentiality. Our Privacy Policy explains how information is collected, used, and handled.

In most cases, patients travel to the city in Mexico that offers the quickest and most affordable flight from their location. Our team coordinates the medication handoff there and provides the necessary documentation for the patient to return home with their medication. Depending on the medication, your location, and the specifics of your case, other delivery or coordination options may also be available.

For some medications, travel may be included in the quoted price. This depends on the medication, location, and details of your case. Our team will review your request and let you know exactly what is included before you move forward.

Yes. In many cases, a family member or caregiver may be authorized to pick up your medication. Before travel, our team will provide a checklist of the required documentation—including the patient's prescription, identification, and any authorization forms—to help ensure a smooth pickup and return to the United States. Additional requirements may apply depending on the medication and your specific case.

No. FairMeds does not provide medical advice, diagnose conditions, or replace a licensed healthcare professional.

No. FairMeds can show related products or possible alternatives when available, but any treatment change should be reviewed and approved by a licensed healthcare professional.

Some medications require cold chain, refrigeration, or special handling. If that applies, our team will review the handling requirements as part of the case.