How FairMeds collects, uses, shares, and protects information when you use our website, submit a request, upload documents, or contact our team.
This page is website information, not legal advice. This Privacy Policy should be reviewed by qualified legal counsel before publishing.
FairMeds respects the importance of privacy, especially when patients share medication-related or health-related information.
This Privacy Policy explains how we may collect, use, disclose, store, and protect information when you use our website, search for medications, submit a case review, upload documents, contact our team, or use any FairMeds service.
By using the FairMeds website or submitting information to FairMeds, you acknowledge that your information may be handled as described in this Privacy Policy.
FairMeds may collect information directly from you, automatically through the website, or from partners and service providers when appropriate. Information may include:
FairMeds may use information to:
FairMeds does not use submitted medical information to provide diagnosis, medical advice, prescriptions, or treatment decisions.
Some information submitted to FairMeds may be health-related or medication-related.
FairMeds uses this information only for support, case review, documentation review, communication, coordination, and related operational purposes.
Patients should only submit information they are authorized to share. If a family member, caregiver, healthcare professional, or organization submits information on behalf of a patient, they are responsible for ensuring they have the appropriate permission to do so.
FairMeds may share information when reasonably necessary to provide support, review a case, coordinate services, operate the website, or comply with obligations. This may include sharing information with:
FairMeds does not share patient information for unrelated advertising purposes without appropriate consent.
FairMeds may use third-party service providers to help operate the website, process forms, store data, communicate with users, analyze website performance, process payments, or support case coordination.
These providers may access information only as needed to perform their services and should handle information according to applicable agreements and privacy requirements.
FairMeds may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and support marketing or analytics when permitted.
For more information, see the FairMeds Cookie Policy.
Read our Cookie Policy →FairMeds keeps information for as long as reasonably necessary to provide services, review cases, maintain records, comply with obligations, resolve disputes, improve operations, and protect the website.
Retention periods may vary depending on the type of information, the purpose of collection, legal or operational requirements, and the status of the case.
Users may contact FairMeds to request deletion or correction of certain information, subject to applicable legal, regulatory, operational, or recordkeeping requirements.
FairMeds uses reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
No website, transmission, or storage system can be guaranteed to be completely secure. Users should take care when submitting sensitive information online.
Depending on your location and applicable law, you may have rights related to your personal information, including the right to:
To make a privacy request, contact FairMeds using the contact information below.
FairMeds may need to verify your identity before completing certain requests.
FairMeds may contact users by email, phone, SMS, WhatsApp, or other communication channels when users provide contact information and request support.
Users may opt out of non-essential marketing communications. Service-related messages, case updates, administrative notices, and security communications may still be sent when necessary.
FairMeds is not intended for children under 18. We do not knowingly collect personal information directly from children.
If information relates to a minor patient, it should be submitted by a parent, legal guardian, healthcare professional, or authorized representative.
FairMeds may receive information from users in different countries. Information may be processed in Mexico, the United States, or other locations where FairMeds or its service providers operate.
By submitting information, users acknowledge that their information may be transferred, stored, or processed outside their country of residence, subject to applicable privacy requirements.
FairMeds may receive health-related information, but FairMeds does not describe itself as a HIPAA-covered entity or HIPAA-compliant unless that status has been confirmed by legal counsel.
If FairMeds works with healthcare professionals, clinics, or organizations subject to specific health privacy rules, additional agreements or requirements may apply.
This Privacy Policy does not replace any privacy notice provided by a licensed healthcare provider, clinic, insurer, pharmacy, or other regulated entity.
Depending on the user's location and whether applicable legal thresholds are met, users may have rights under U.S. state privacy laws, including the right to access, correct, delete, or opt out of certain uses of personal information.
FairMeds does not intend to sell personal information. If FairMeds uses advertising or analytics tools that may be considered "sharing" under certain laws, users should be given appropriate choices where required.
FairMeds may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.
Continued use of the website after updates means you acknowledge the updated Privacy Policy.
If you have questions about this Privacy Policy or want to make a privacy request, contact FairMeds: